GUARANTEE (FIRST YEAR)

All Sabandija products, whether purchased online or at our physical stores, carry a one (1) year guarantee on stitching and hardware, starting from the date on the invoice. During this period, if the product shows a manufacturing defect, Sabandija will repair or replace it free of charge.

For the guarantee to apply:

• The claim must be made within one year of purchase.
• The damage must result from a manufacturing defect.

LIFETIME REPAIR SERVICE

After the first year, Sabandija offers a lifetime repair service on stitching and hardware for all its products. This service has a cost. Before any repair, we will send the customer a quote for approval.

HOW TO REQUEST A GUARANTEE CLAIM OR REPAIR

Write to us at customercare@sabandijashop.com with the following information:

• Full name
• ID or passport number
• Phone number
• Email address
• Description of the product purchased
• Detailed description of the damage, with photos

The product may be dropped off at our store on Calle de los Anticuarios (Cll 79B #7-98, Bogotá, Colombia) or shipped to the address we provide. Sabandija will inspect the product and respond within three (3) business days of receiving the complete request and the product. If the request does not meet the guarantee conditions, we will inform the customer and make the inspected product available for pickup or return. In that case, the customer may choose our paid repair service.

SHIPPING COSTS

Shipping costs to and from Sabandija, for both guarantee claims and repairs, are paid by the customer.

PRODUCT CARE AND EXCLUSIONS

Sabandija products are handmade and are not designed for heavy-duty use. Avoid contact with water, perfumes, soaps and other chemicals, and follow the care instructions provided with each piece.

The guarantee does not cover:

• Normal wear and tear.
• Damage caused by carelessness or misuse.
• Products handled by workshops or other third parties other than Sabandija or its authorized partners, or that have been modified from their original condition.
• Damage caused by improper repairs or cleaning.
• Incidental or consequential damage, such as loss of the product or its contents.

LEATHER CARE AND MAINTENANCE

For the everyday care of your pieces, we offer our Sabandija care line:

• Brush
• Suede Cleaner
• Leather Balm

If your product needs repair, conditioning or deep cleaning of the leather in Bogotá, we recommend our partner Royal Shoeshine (tel. +57 315 946 9110). Mention that you were referred by Sabandija to receive a 15% discount.

EXCHANGES

• Sabandija does not offer refunds. You may exchange your purchase for another item of equal or greater value, with your invoice, within 30 days of purchase, provided the product has not been used or worn.
• Sale, monogrammed and personalized items are final sale and cannot be exchanged.
• Gift certificates are non-refundable.
• Shipping costs for exchanges are paid by the customer, except when the product has an irregularity, in which case they are covered by Sabandija S.A.S.

For any exchange request, contact us at customercare@sabandijashop.com. Please note that delivery times may vary.

ERRORS AND INACCURACIES

Our goal is to provide complete, accurate and up-to-date information on our website. However, it is not always possible to ensure that a website is completely free of human or technical errors, including typographical mistakes, inaccuracies or omissions related to pricing, availability or product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been placed, and to change or update information at any time without prior notice.